Mini split commissioning and warranty conditions
I like to compare USA and EU. Simply because I’m curious 🙂
So I am interested how does commissioning of mini splits and warranty conditions work in USA.
The situation here in EU is as follows:
I have to buy the mini-split from the HVAC contractor to get the warranty on parts AND labor.
Mini-split manufacturer only gives the warranty for parts, and HVAC contractor only gives warranty for labor, but only if you buy from him.
This means, I can’t buy a mini-split where I find the best price, then have the local HVAC contractor install it, and have the complete warranty.
If I find a particular minisplit model at a much lower price then my local HVAC contractor offers, and have the local HVAC contractor install it, I only have valid warranty for parts. I will have to pay for labor and any shipping costs in case of problems.
On the other hand, if I buy that same mini-split model directly from my local HVAC contractor and also have him install it, then lall abor is also covered by warranty.
This makes no sense to me. I see 3 main problems with this:
– I am limited to buying mini-split from a local company, which gets very expensive if I do not live in a major city, and is therefore discriminatory
– HVAC contractors have very inefficient sales network, compared to online stores, so I end up paying for their unnecessary business expenses like warehouses and logistics.
– HVAC contractors hike up the prices because, well, they have the bargaining chip
Is it like this in USA as well? Consumers are usually very well protected in EU, so this sound really strange to me, but all HVAC contractors that I have talked to claim this is the case.
Shouldn’t the labor and diagnostics costs be built in into warranty as well? If a HVAC contractor has, f.e. Toshiba certificate, why does Toshiba not pay for labor during the warranty period?